Privacy Policy

1. Who We Are

Pine View Care, Inc. (“Pine View Care,” “we,” “our,” or “us”) is a personal care home providing residential care and related services. This policy governs how we handle personal information collected through our SMS communications service.

To contact us, see Section 9 below.

2. Information We Collect

When you opt in to receive SMS messages from Pine View Care, we may collect and use the following information:

• Your mobile phone number
• Your name and relationship to a resident (if provided)
• The content of messages exchanged with our staff
• Your opt-in date, method, and consent record
• Opt-out requests and timestamps

3. How We Use Your Information

We use the information you provide through our SMS service exclusively to:

• Deliver care updates, appointment reminders, and operational notifications
• Respond to your inquiries and requests
• Maintain records of your consent and communication preferences
• Comply with legal, regulatory, and compliance obligations
• Facilitate person-to-person communications between our staff and you

We do not use your mobile number or SMS consent for marketing, promotional messaging, or any purpose unrelated to your care relationship with us.

4. How We Share Your Information

We do not sell your personal information. We may share information only as follows:

• Service providers: We work with platform providers, telecommunications carriers, and technology vendors to deliver SMS messages. These parties are permitted to use your information only to provide those services on our behalf.
• Legal requirements: We may disclose information when required by law, regulation, court order, or government authority, or to protect our rights, property, or the safety of individuals.

Mobile opt-in information and consent data will not be shared with any third parties for marketing or promotional purposes.

All categories of data described above exclude SMS opt-in data and consent records. This information will not be shared with any third parties under any circumstances.

5. Data Retention

We retain SMS communication records and consent data for as long as necessary to fulfill the purposes described in this policy, comply with applicable law, and resolve disputes. When data is no longer needed, it is securely deleted or anonymized.

6. Your Choices & Opt-Out Rights

You may opt out of receiving SMS messages at any time by replying STOP to any message. You may also contact us directly to update your communication preferences. See our Terms & Conditions for full opt-out instructions, including all accepted opt-out keywords.

Opting out does not affect our ability to contact you through other channels (such as phone or email) that you have separately authorized.

7. Security

We take reasonable administrative, technical, and physical measures to protect the information you share with us through our SMS service. However, no data transmission over mobile networks can be guaranteed to be 100% secure.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will post the revised policy at this URL with an updated effective date. Continued use of our SMS service after changes are posted constitutes your acceptance of the revised policy.

9. How to Contact Us

For questions, concerns, or requests related to this Privacy Policy or our SMS service, please contact us:

Pine View Care, Inc.
1113 Pine View Ln, Suite B1, Vandergrift, PA 15690
Email: info@pineviewcare.com
Phone: (724) 568-3631

We aim to respond to all privacy-related inquiries within 5 business days.